Complain

Lead-in

  • Are you a complainer?
    • Yes, I am.
    • No, I’m not.
  • Do men or women complain more? Why?
    • I think … because …

Presentation

Pre

  • What do you do when you go to a restaurant and it’s not good?
    • First, I …

Top Down

  • What are the problems?
  • Read the dialogue and find out!
  • The steak is cold.
  • The salad is cold.
  • The steak is not Medium-rare.
  • There’s only chicken in the fridge.
  • There’s only fish in the fridge.
  • The manager is on vacation.
  • The manager isn’t there.
  • The steak is cold.
  • The salad is cold.
  • The steak is not Medium-rare.
  • There’s only chicken in the fridge.
  • There’s only fish in the fridge.
  • The manager is on vacation.
  • The manager isn’t there.

After eating the meal…

Customer – Waiter, Can I speak to the manager?
Waiter – Is everything fine, sir?
Customer – No, it is not. My food is cold.
Waiter – But sir, the salad is served cold.
Customer – The Ceaser Salad is great. The steak is cold.
Waiter – What’s is wrong with the steak?
Customer – It’s not Medium-rare like I ordered.
Waiter – I can bring you a new steak as you like.
Customer – Can you do this, please?
Waiter – For sure.

A moment later…

Waiter – Sir, Can you excuse us?
Customer – Because of what?
Waiter – We don’t have steak anymore, just chicken.
Customer – That’s absurd! How can you not have steak and sell steak?
Waiter – There isn’t any steak on our fridge.
Customer – I want a steak. I only come here for the steak. This is a steakhouse.
Waiter – I’m truly sorry.
Customer – Can you bring the manager? I want to speak to him, right now.
Waiter – That’s the other problem. The manager isn’t here today.
Customer – How not?? He is supposed to be working.
Waiter – He is not here. Can I do anything else for you?
Customer – No. I’m not coming back here so soon.

Bottom Up

  • True or False?

Example: The customer ordered fish. > False

  1. The Ceasar salad is hot. 
  2. The steak is cold.
  3. The customer is happy.
  4. The manager is a woman.
  5. The restaurant is a steakhouse.
  1. The Ceasar salad is hot. False
  2. The steak is cold. True
  3. The customer is happy. False
  4. The manager is a woman. False
  5. The restaurant is a steakhouse. True

Post

  • Do you like medium rare steak?
    • Yes, I do.
    • No, I don’t.
  • Do you like chicken?
    • Yes, I do.
    • No, I don’t.

Target Language

Requests

Can + Subject + Verb

  • Can they talk to the manager?
  • Can he help me, please?
  • Can you do the dishes for me?

 

  • Can I borrow your notebook?
  • Can she have some sandwich?
  • Can you open the window, please?

Controlled Practice

  • Complete the sentences with the correct words. There is one example.
  1. Can you tell me the time?
  2. Can I ____ his laptop?
  3. Can I ____ your pencil?
  4. Can I ____ some time to think?
  5. Can I ____ to your boss?
  6. Can ____turn on the lights for me?
  1. Can you tell me the time?
  2. Can I borrow his laptop?
  3. Can I borrow your pencil?
  4. Can I have some time to think?
  5. Can I talk to your boss?
  6. Can you on the lights for me?

Freer Practice

  • Complete the sentences with your own ideas.
  1. Can I borrow…
  2. Can I have…
  3. Can I open…
  4. Can I talk…
  5. Can I help…
  6. Can you…

Production

  • Make your own dialogue with the vocabulary from the Target Language.
    • Good morning. Can I help you?
    • Good morning. Yes, can I talk to…

Homework

Match the beginning to the end of the sentences. There is one example.

  1. I need a clean shirt.

  2. She needs some sugar.

  3. He is hungry.

  4. She is late for work.

  5. They are thirsty.

  6. It’s too hot.

(   ) Can I turn on the AC?

(   ) Can you give them some water?

(   ) Can you give her a ride?

(1) Can I borrow this one?

(   ) Can you buy him some cookies?

(   ) Can I take some to give her?

  1. I need a clean shirt.

  2. She needs some sugar.

  3. He is hungry.

  4. She is late for work.

  5. They are thirsty.

  6. It’s too hot.

(6) Can I turn on the AC?

(5) Can you give them some water?

(4) Can you give her a ride?

(1) Can I borrow this one?

(3) Can you buy him some cookies?

(2) Can I take some to give her?

Complete with can, borrow or your.

Example:____ I borrow your pen? < Can I borrow your pen?

  1. ____ you give me some advice?
  2. Can I ____ her notebook?
  3. Can I borrow ____ jacket?
  4. ____ you tell me something?
  5. ____ I ____ your pencil?  
  1. Can you give me some advices?
  2. Can I borrow her notebook?
  3. Can I borrow your jacket?
  4. Can you tell me something?
  5. Can I borrow your pencil?  

Use the following words and what you learned in the Target Language to form questions.

Example: I / borrow / your / pen < Can I borrow your pen?

  1. I / say / something
  2. You / help / me
  3. She / go / home
  4. He / play
  5. They / stay / shopping mall
  1. Can I say something?
  2. Can you help me?
  3. Can she go home?
  4. Can he play?
  5. Can they stay at the shopping mall?

Transform the sentences into negative form.

Example: Can I borrow your pen? < Can’t I borrow your pen?

  1. Can you help me?
  2. Can I use your computer?
  3. Can she give me a shirt?
  4. Can they be quiet?
  5. Can you speak more?
  1. Can’t you help me?
  2. Can’t I use your computer?
  3. Can’t she give me a shirt?
  4. Can’t they be quiet?
  5. Can’t you speak more?

Find and correct the mistakes.

Example: Can you helps me? < Can you help me?

  1. Can we goes to the mall?
  2. Can she walks?
  3. Can you help she?
  4. Can he sttop talking?
  5. Can they come with we?
  1. Can we go to the mall?
  2. Can she walk?
  3. Can you help her?
  4. Can he stop talking?
  5. Can they come with us?

Writing

Write 10 questions using what you learned from the Target Language.

Example: Can you do me a favor?